Angelo Russo
Retail Service Desk Operations Manager @Canadian Tire Corporation
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WORK HISTORY
Retail Service Desk Operations Manager @Canadian Tire Corporation
CA
Managing performance of Retail service desk analysts who support retail store across Canada. Strong focus on improving SLA\'s while ensuring dealers expectation is always exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in all area of performance. Large focus on cost containment while improving the overall customer experience! Flexible and adaptable to change. Monitoring and looking for areas of improvement with processes and procedures as technology changes. Working closely with all departments with respect to projects, marketing, sales and process improvements.
EDUCATION
Ryerson University
Bachelor of Business Management (BBM), Management/Marketing
Emery Collegiate
O.S.S.H.G.D., Advanced High School/Secondary Diploma Program
SKILLS
ABOUT ANGELO RUSSO
An experienced Technical/Customer service manager with many years of proven success in leading strong performing teams. Recognized as an excellent people manager, a business-impact award winner who consistently maintains high morale and performance in a challenging business environment. Motivating and developing high performing teams to meet and exceed key business indicators through personal development and coaching strategies. Analyzed and generated reports for diverse audiences including end users and various management levels.Knowledge and Experience in:• Customer Relations • Team Building / Staff Development• Policy / Procedure Development • Technical Documentation• Productivity / Process Improvement • Process Implementation• PC hardware and software• Microsoft operating systems and programs• BlackBerrys’, iPhones, Android devices and Tablets• Anti-virus/anti-spyware programs
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