Cindy Russo
Strategic Renewals | Relationship Management Leader | Customer Support Operations | Customer Success
- Role
- Strategic Relationship Renewals - Sled at Palo Alto Networks
- Location
- Carrollton, TX, US
- LinkedIn followers
- 500 followers
About Cindy Russo
An accomplished and recognized leader with a career of successful experience across major business functions. Having been identified as an individual who can define and execute business plans and effectively implement strategies that call for changes, I have developed the skills to prioritize customers\' requirements maintaining a product and service vision that supports the overall company strategy and goals. I have demonstrated competencies in services and product improvement, business driver’s analysis, performance trends tracking, and in producing solutions that create growth, improve performance, and lead to competitive market advantage. I am highly effective at building and developing strong business relationships with clients and mentoring team members and individuals in cross functional teams. I display strong technical and business management skills in supporting pre and post-sales activities while delivering cost-effective solutions contributing to business growth.
Experience
Strategic Relationship Renewals - Sled
Aug 2023 — Present · US
Education
Universidad Veracruzana
Bachelor of Arts (B.A.), Spanish Language and Literature
2003 — 2003
Southwestern Baptist Theological Seminary
Master’s Degree, Theology/Theological Studies
2016
Southern Methodist University
Bachelor of Arts (B.A.), Psychology
2000 — 2004
Skills
- Process Improvement
- Management
- Team Building
- Networking
- Mobile Communications
- Call Centers
- Business Development
- Customer Escalation Management
- Cdma
- People Development
- Global Strategy
- Customer Experience
- Telecommunications
- Vendor Management
- Escalation Process
- Wireless
- Store Management
- Process Management
- Spanish
- Operations Management
- Microsoft Office
- Sales
- System Administration
- Account Management
- Wireless Networking
- Leadership
- Customer Satisfaction
- Training
- Strategic Planning
- Customer Retention
- Blackberry Enterprise Server
- Strategy
- Customer Service
- Sales Management
- Bmc Remedy
- Technical Support
- Mobile Applications
- Inventory Management
- Coaching
- Loss Prevention
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