Russell Magpayo
IT Intern with VCU Technology Services | Information Systems Major at VCU
- Role
- Desktop Services Intern at Vcu Technology Services
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Russell Magpayo
Hello! My name is Russell Magpayo and I am a Information Systems Major at Virginia…
Experience
Desktop Services Intern
Jan 2024 — Present · Richmond, VA, US
As a Desktop Services Tech Student Intern, I provide technical support and troubleshooting for the Athletics department and the Center for Sports Leadership, primarily supporting operations at the Stuart C. Siegel Center. My role involves addressing a wide range of hardware and software issues, ensuring optimal functionality for faculty, staff, and event technology systems.Key accomplishments and skills include- Technical Issue Resolution: Successfully resolved 95% of hardware and software issues for Athletics department faculty and staff, managing over 20 ticketing requests weekly across email, phone, and in-person channels- Event Technology Support: Implemented and maintained technology solutions during high-profile college basketball games, ensuring seamless operation of stadium audio systems, scoreboard technology, and other devices critical to game-day efficiency- Customer Service Excellence: Delivered exceptional customer service by addressing technical concerns promptly, communicating effectively with non-technical users, and maintaining a high level of professionalism- Hardware and Software Expertise: Applied knowledge of macOS and Windows operating systems to troubleshoot desktop computers, laptops, and peripherals, including printers and other devices- Collaboration and Compliance: Worked closely with the Desktop Services team and management to uphold technical standards, consult on complex issues, and ensure compliance with safety and security protocols- Process Improvement: Contributed to improving operational efficiency by streamlining ticket resolution workflows and optimizing technology deployments for sports events.This role has enhanced my technical troubleshooting abilities, customer service skills, and experience in a fast-paced, collaborative environment. It also deepened my understanding of supporting enterprise-level hardware and software systems, particularly in high-pressure settings like athletics and event management.
Education
Virginia Commonwealth University
Bachelor's degree, Management Information Systems, General
Lee High School
Advanced Diploma
2019 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.