Russell Motha
Director @Kr8ive Innovations Lab
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WORK HISTORY
Director @Kr8ive Innovations Lab
Calgary, AB, CA
Cultivated and grew strategic relationships with enterprise clients, serving as the senior executive liaison across technology, product, and operations to drive solution adoption and long-term account success.Positioned and pitched contact center and CX solutions to C-suite stakeholders, translating complex technology capabilities into compelling business cases that aligned with client transformation priorities.Led concurrent high-priority client engagements, overseeing timelines, deliverables, and stakeholder alignment across multi-functional teams in fast-moving environments.Designed governance frameworks and KPI dashboards to track initiative progress, ensure strategic alignment, and enable data-driven executive decision-making.Represented the organization in high-stakes client forums, navigating commercial, operational, and strategic considerations to protect and grow account relationships.
EDUCATION
University of Kelaniya Sri Lanka
Marketing and Communication, Marketing
Aquinas College of Higher Studies
Postgraduate Diploma in Management, Business, Management, Marketing, and Related Support Services
Australian Institute of Business
Master's degree, Business, Marketing and Communication
ABOUT RUSSELL MOTHA
I operate at the intersection of technology, strategy, and people helping enterprises navigate digital transformation, manage risk, and build customer experiences that actually work.Over the past 10+ years, I\'ve held Director-level roles spanning client engagement, partnerships, and account leadership across enterprise IT, customer experience technology, banking, and government-backed digital programs. My work has consistently involved more than relationship management it\'s been about identifying where technology, operational, and third-party risks live, and guiding organizations toward decisions that are both bold and sustainable.I\'m known for building high-trust environments where stakeholders feel heard, issues surface early, and teams move forward with clarity and confidence. Whether I\'m positioning a contact center solution to a C-suite audience, coordinating a multi-stakeholder government program, or advising on governance frameworks my focus is always on long-term impact over short-term wins.I\'m currently deepening my expertise in Enterprise Risk, Technology Risk, and IT Governance through the CRISC certification intentionally formalizing what has been a core thread throughout my career.Outside of work, I host Infinite Waves YYC, a podcast exploring technology and innovation in Calgary\'s growing tech ecosystem.If you\'re working on digital transformation, CX strategy, enterprise partnerships, or risk and governance I\'d love to connect.
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