Russell Lovenstein
Bpo Partner Manager @Storable
Kansas City, MO, US
EMAILS
r••••••••@storable.com
MOBILE NUMBERS
+15•••••••02
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WORK HISTORY
Jan 2018 — Present
Bpo Partner Manager @Storable
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Strategic Planning for near and off-shore BPO companies Procurement of BPO partner site Implementation of BPO partner site Contract Negotiation Account Finance Management Performance Management and Strategy
SKILLS
Team LeadershipTeam ManagementCustomer ServiceOutsourcingVendor ManagementTrainingAccount ManagementProject ManagementClient RelationsCoachingEmployee TrainingCall CenterPerformance ManagementMicrosoft OfficeTeam BuildingCall CentersSoftware DocumentationBudgetsCustomer SatisfactionCustomer Relationship Management (Crm)Quality AssuranceNetworkingOperations ManagementCustomer ExperienceCross-Functional Team LeadershipHiringCustomer RetentionLeadershipProcess ImprovementInterviewsMobile DevicesTechnical WritingHuman ResourcesProject PlanningProgram ManagementContact CentersBusiness Process ImprovementSalesData AnalysisManagement
ABOUT RUSSELL LOVENSTEIN
As a seasoned leader with 25+ years of experience, I specialize in driving strategic…
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