Russell Leak
Senior Customer Success Manager @Vizrt
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WORK HISTORY
Senior Customer Success Manager @Vizrt
London, GB
Drive post-sales success for enterprise broadcast and media customers, delivering world-class support and workflow optimisation across cloud production, live graphics, NDI, and studio automation. • Partner with global broadcasters and system integrators to increase adoption of Vizrt’s cloud-based production tools and graphics systems by 30%, reducing on-air errors and downtime. • Lead customer success programmes that improved NPS scores by double digits while ensuring seamless delivery of live TV and digital streaming projects. • Provide technical leadership across multi-vendor broadcast ecosystems (Vizrt, Unreal Engine, and NDI workflows), accelerating customer time-to-value.
SKILLS
ABOUT RUSSELL LEAK
I’m a broadcast graphics and workflow leader with 30+ years’ experience spanning live operations, project management, and customer success. My career has been defined by helping broadcasters, sports organizations, and enterprises embrace new production frontiers — from the UK’s first large-scale virtual shows in the 1990s to today’s cloud, NDI, AR/VR, Unreal, and AI-powered pipelines.Career highlights include: • BBC Elections (2005–2018): Project Manager for multiple AR/VR special productions, ensuring flawless delivery under the world’s toughest broadcast deadlines. • Tottenham Hotspur Stadium: Rebuilt the Ross XPression Tessera/Dashboard system to power one of the most advanced in-stadium broadcast experiences. • Esports & Live Sports: Graphics operator/designer/trainer across Formula E, Fortnite Pro-Am, OGN PUBG, and Gfinity. • Innovation: Early adopter of virtual production — producing my first VR/AR broadcast show back in 1998.From pioneering one of the UK’s first AR/VR productions in 1998 to driving today’s adoption of cloud, NDI, Unreal, and AI-driven graphics, my career has been about turning technology into business outcomes: faster workflows, reduced costs, and unforgettable audience experiences.Clients and colleagues know me for spotting risks early, delivering calm leadership under pressure, and turning complex broadcast technology into smooth, scalable workflows. My passion is simple: using the latest, greatest technology and enabling teams to deliver shows that engage, inform, and inspire audiences worldwide.\"You have saved our bacon and prevented a ton of last-minute aggro falling on the heads of our engineers for major graphics special projects countless times. You are also somebody who can spot a risk from a thousand yards, before the rest of us has even understood the scenario\"- Rex Jenkins MD - VizRT UK #BroadcastGraphics #VirtualStudio #CloudProduction #NDI #UnrealEngine #AR #VR #AI
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