Russell Heredia
CRM & CX ll CS ll SaaS ll B2B ll B2C
- Role
- Program Manager at LRN
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Russell Heredia
Seasoned client advocate with a demonstrated history of working in the Internet industry. Skilled in Stakeholder Management, Customer Experience, Lifecycle Management & Escalation Management. Strong consulting professional with a Post Graduation Diploma in Management (Service Excellence) from Principal L N Welingkar Institute of Management Development and Research.
Experience
Program Manager
Present
Education
Principal L N Welingkar Institute of Management Development and Research
Post Graduation, Service Excellence
2015 — 2017
Insitute of Hotel Management
Certificate in Craftsmanship Course, F&B
2001 — 2001
M.K. UNIVERSITY COLLEGE, ALAGARKOIL ROAD
Bachelor of Arts - BA, English Language and Literature, General
2001 — 2003
Skills
- Analytical Skills
- Business Process Improvement
- Conflict Resolution
- Quality Control
- Service Improvement Plans
- Lean
- Customer Relationship Management (Crm)
- Talent Acquisition
- People Management
- Customer Service
- Post-Sales Support
- Management
- Continuous Improvement
- Training
- Customer Satisfaction
- Operations Management
- Business Communications
- Public Relations
- Troubleshooting
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