Russell Eustachius
Manager - Client Retention and Analytics @ADP
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WORK HISTORY
Manager - Client Retention and Analytics @ADP
Etobicoke, ON, CA
Responsible for monitoring and forecasting losses across the Canadian business• Planning, Forecasting, building strategies and providing analytics to Relation Manager, Directors and Leadership to reduce losses and improve client retention• Collaborate with stakeholders to deliver actionable insights and recommendations, leveraging business knowledge and analytics to identify performance drivers and improvement opportunities• Proactively support senior leadership with strategic insights across multiple lines of business and products, including identifying opportunities to improve client experience and satisfaction.
EDUCATION
St. Joseph's Degree & PG College
Master of Business Administration (M.B.A.)
SKILLS
ABOUT RUSSELL EUSTACHIUS
12+ years of experience, skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis and forecasting. Techno Functional expertise using tools with such as Tableau, Power BI, SQL, Excel and Access. Noteworthy Achievements: Company Transition: I was the sole responsible for data migration of Liquidhub’s “accounts (Clients, Business developer, Owners), Opportunities (won, lost, sold), project data (revenue, expenses, contracts) to Capgemini during acquisition period. The transition was done in partnership with Capgemni IT team and leadership to make sure no data was lost, it was success Tableau Project: In Deloitte I was one of two resources to be given Tableau desktop license in my department and my job was to learn and leverage Tableau to build insightful dashboards that allowed leadership to identify key action items. I was able to move 10 reports from excel to Tableau and provide analytics and visualization. Saved 10 hours weekly. SQL: I automated and build efficient reports for Finance (Client engagement and analytics team) which saved 15 hours in a week. Report Rationalization: I was the project lead and the scope of the project was to review existing reports and reduce duplicate reports by either consolidating reports into one or eliminating reports. Saved 30 hours in a month. Phoenix Project: I was the lead of the project in which we had to migrate our reporting from SAP BW BEX systems to HANA. Made sure that quality and timeline were not affected Won multiple awards at Deloitte for Client satisfaction(20••••16) Streamlining of reports(20••••16) Quality Metrics (2016) Won an award at Novartis for Streamlining a report which saved upto 20 hours of manual work(2016) Won an award at Liquidhub - Capgemini Invent Client satisfaction (2019)
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