Russ Parsons

About Russ Parsons

I solve process design problems and people issues using Six Sigma methodologies to identify areas of opportunity. My experience includes financial services operations in mortgage loan fulfillment and credit card operations, call centers, and sales operations for 24-7 Intouch and Bank of America. Background in operations and personnel leadership gives me a holistic perspective to concurrently navigate both technical and personnel issues. VALUE PEOPLE Caring more than the next guy makes me successful. I talk with everyone in the organization and listen to how employees and customers are communicating, how the process is working, and what each person needs in their lives and work. People trust my leadership because they know I care about their futures and successes and help them advance. BE DECISIVE Make decisions in ambiguous situations by weighing pros and cons, evaluating risks, determining a course of action, and moving forward. STEP IN When others are hesitant and there’s a leadership void, take ownership and get exposure with minimal risk. READ THE NUMBERS See the bigger picture, find the trends, identify possible future issues, and draw conclusions that drive the business forward. SUPPORT THE TEAM Give people the ability to fail without harm. I tell team members to go beyond fear and make the call because, if it fails, I have your back and if you succeed, you get the credit. CORE COMPETENCIES Integrating Technology Call Center / Inside Sales Optimization Budgeting & Forecasting Scaling Business Solutions Team Development / Deployment Resource Allocation Pipeline Fulfillment Management Multi-Departmental Leadership Program / Project Management LET’S CONNECT r••••••••@gmail.com http://careerwebfolio.com/russellparsons

Experience

1. Senior Vice President

   24-7 Intouch

   Jun 2022 — Present · Phoenix, AZ, US

   As I continue my journey with 24-7Intouch, I\'m always impressed with our culture, our \"get-it-done\" approach to partner servicing and how we foster ideas from every level in the organization. It is an absolute pleasure to come to work each day.In my new role as the Senior Vice President of Global Campus Services I will continue responsibility for leading the North American Campus teams in addition to providing competency support for Campus Leaders globally - Asia Pacific, India, Latin America and Europe. I\'m also responsible for onboarding new Campus Leaders and enabling consistency across the globe in Campus programming while ensuring the Campus teams are supported in driving our one-of-a-kind culture and results.Pretty Sweet and honored to take on this new role!

Education

• Northern Kentucky University

  Bachelor's degree