Russell Tucker
IT Service Delivery Manager @ Howden | ITIL v4, AFCMI, Cert CII
- Role
- IT Service Delivery Manager at Howden
- Location
- London, England, United Kingdom
- LinkedIn followers
- 575 followers
About Russell Tucker
I am the IT Service Delivery Manager for Howden UK& I, with over 23yrs in the IT industry. I have progressed from 1st line, through numerous roles, adding to my skill sets and spent the last seven years in IT service delivery, for both IT and Broking Application support. My goals are to ensure seamless operations for a global insurance and broking organization. Focused on client satisfaction, operational efficiency, and alignment with business goals, supported by certifications like, ITIL v4, AFCMI and Cert CII. Combining expertise in IT support and operations, a collaborative approach fosters a continuous improvement within a dynamic environment.
Experience
IT Service Delivery Manager
Apr 2018 — Present
IT Help Desk Supervisor
Lark (Group) Limited
Jul 2016 — Apr 2018
Business System Analyst
Lark (Group) Limited
Apr 2005 — Jan 2019
IT Help Desk Support
Lark (Group) Limited
Dec 2002 — Oct 2006
Account Executive
Fans & Spares Ltd
Aug 2000 — Dec 2002
Account Executive
Direct Solutions International Limited
Apr 1999 — Aug 2000
Account Executive
Telephone Cables Limited
May 1996 — Apr 1999
Sales Assistant - Building
Apr 1995 — Jun 1996
Education
Havering Sixth Form College
A Level · English Literature
1994 — 1996
The Albany School, Hornchurch
1989 — 1994
Skills
- Service Delivery
- Leadership
- Customer Experience
- Incident Management
- Brokers
- Insurance
- Microsoft Office
- General Insurance
- Hands-on Training
- Crystal Reports
- Customer Service
- Hardware Support
- Property Management
- Supervisory Experience
- Technical Writing
- Report Writing
- Requirement Specifications
- Chartered Managers Institute Award in First Line Management
- English Literature
- Cert Cii
- Sales Support
- Software Training
- Adaptive
- Software Analysis
- Systems Analysis
- Time Management
- Requirements Specification
- Microsoft Excel
- Microsoft Word
- Problem Management
- Small Project Management
- Disaster Recovery
- Microsoft Outlook
- Service Desk
- Agile Project Management
- IT Service Management
- Allyship
- Women's Health
- Mentoring
- Women's Leadership
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