Russell Lavalette
Service Delivery Manager @Vodafone
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WORK HISTORY
Service Delivery Manager @Vodafone
I manage order management and delivery teams that support Wholesale and global customers for their UK delivered services. Working with internal and external customers to provide service levels according to SLA and expedite requests to deliver to customer requirements, within SLA.
EDUCATION
University of Staffordshire
Bachelor of Arts (B.A.), Sociology
SKILLS
ABOUT RUSSELL LAVALETTE
Over nine years of managerial experience, providing customer service to multi-national enterprise clients and wholesale businesses, in the Telecoms delivery arena. Meeting the demands of an extremely challenging and competitive environment by maintaining a strong work ethic and determination to achieve and exceed targets. Leading an operation and managing teams to provide great customer service, always aiming to be the best partner and number one choice for customers. Always looking to improve and drive change where needed to adapt to a continually changing industry. Viewed as being trusted and reliable by internal and external customers, by maintaining high standards of professionalism and building strong working relationships with my key stakeholders.
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