Russell Lane

About Russell Lane

Operations and project management professional with over 20 years’ experience in process design, business analysis, multichannel customer experience design, and process improvement, strategy development and delivery within marketing, in home services, health insurance, banking, retail, contact center, aviation and other industries. Certified in Lean Six Sigma for services delivering over 100 projects focused on business process excellence. International business operations and project experience within six countries (China, Canada, Mexico, United Kingdom, Turkey and France).ROLES• Senior Consultant• Project Manager• Senior Manager• Lean Six Sigma Black Belt• Brew Master• Small Business OwnerINDUSTRIES• Financial Services• Retail Operations• Marketing Operations• Recreational• Insurance Industry• Brewing Industry• Aviation Operations• Contact Center OperationsFUNCTIONAL EXPERTISE• Lean Six Sigma Methodology• Project Management• Business Process Design/Improvement• Business Analysis & Requirements• Multichannel Customer Experience Design• Change Management• Marketing Operations• Statistical analysis (Minitab 17)• Sourcing and Procurement• Risk management• Coaching/Mentoring • Finance and Budgeting• Business Case DevelopmentCERTIFICATIONS• Lean Six Sigma Black Belt. PROSCI Change Management. Scrum Master• Private Pilot

Experience

1. Digital Process & Automation Leader

   Entrust

   Jul 2023 — Present · Shakopee, MN, US

   Leading the team of Digital Process Analysts (DPA) that design, test, operationalize and manage processes and systems. Our team supports small to large cross-functional projects with the ultimate objective to contribute to the corporate operations excellence strategy. Key focus on the Digital Process and Automation to advance EnTrusts digital process and digital factory automation journeys across the enterprise delivering our global strategy and goals.

Education

• Cumberland High School

  High School Diploma, General Educations

• George Group

  Black Belt, Lean Six Sigma

  2006 — 2008

• Mayapur Institute

  Bhakti Sastra Degree, Vedas

• University of Wisconsin-Eau Claire

  Communications and Marketing

• The Yoga Center Retreat

  230 Yoga Instructor, Yoga

  2019 — 2020

Skills

• Time Management
• P&L Management
• Business Analysis
• Mentoring
• Strategy
• Community Development
• Process Improvement
• Risk Management
• Team Management
• Management Consulting
• Management
• Team Building
• Lean Manufacturing
• Operational Excellence
• Leadership
• Cross-Functional Team Leadership
• Data Analysis
• Six Sigma
• Inventory Management
• Coaching
• Performance Management
• Business Process Improvement
• Business Strategy
• Analysis
• Change Management
• Customer Experience
• Merchandising
• Vendor Management
• Training
• Customer Satisfaction
• Business Process
• Strategic Planning
• Team Leadership
• Negotiation
• Retail
• Customer Relations
• Project Management
• Customer Service
• Problem Solving
• Consulting