Russell H.
Information Technology Manager, CX&T, Customer Operations at Consumers Energy
- Role
- Information Technology Manager, Cx & t, Customer Operations at Consumers Energy
- Location
- Ann Arbor, MI, US
- LinkedIn followers
- 500 followers
About Russell H.
A proven IT professional with over 20 years of experience in information technology consulting, IT service delivery, management, leadership, and project/program management for public sector and private sector organizations within the automotive, electronics, food & beverage, plastics, property management and real estate development industries.A strong history of cultivating and fostering great relationships with customers, colleagues, peers, service providers and vendors by establishing, honesty, humility, integrity, respect and trust as the foundation for doing business and achieving exceptional results.Over the past 20 years, increasing responsibility for developing and leading high-performing teams that deliver valued IT services for the City of Ann Arbor. Successfully improved and transformed applications delivery, database services, infrastructure services delivery and large capital projects delivery for the organization. In the past 15 years, the City of Ann Arbor has consistently received national accolades, including several consecutive year appearances in the Top 10 Digital City\'s Award, as well as the winner of the Top 10 Digital City’s Award in 2013. A recipient of a Michigan Digital Government Innovation Award for a software mash-up application using web services and social media integration as well as several other awards for excellence in IT services delivery and customer service.A proven track record delivering results has been established along with an ability to create a vision aligned with the organization\'s goals and strategy, lead people through complex process and technology changes, and deliver exceptional results that are customer focused.
Experience
Information Technology Manager, Cx & t, Customer Operations
Jun 2018 — Present · Jackson, MI, US
Education
Villanova University
Masters Cert., Lean-Six Sigma Black Belt: IT
Michigan State University
B.S. College of Agriculture and Natural Resouces, Env. Science/Geographic Information Sciences/Remote Sensing
Villanova University
Lean-Six Sigma Green Belt, Lean Six Sigma
University of Michigan
Masters of Engineering Program, Atmospheric, Oceanic and Space Sciences, Applied Remote Sensing & Geospatial Information Systems
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