Russell Guild

About Russell Guild

Experienced Business Process Consultant with a demonstrated history of working in the computer software industry. Skilled in Account Management and all things SaaS. Experience with SalesForce, Test Automation, Ruby, and SQL. Strong operations professional with a Bachelor of Applied Science (BASc) and a decade focused in software.

Experience

1. Business Consultant Iii

   Q2

   Mar 2017 — Present · Austin, TX, US

   Assess project risks and builds mitigating strategies. Communicating to the customer as well as management.• Aide in training others in best practices and proper execution. • Participates in building plans and guides for internal and external teams.• Works with Architect and Development to ensure solutions are feasible and within scope. • Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful Go-Live.• Mentors and trains other Implementation resources in areas of product expertise, case resolution, client communication and process improvement. • Supports case management and timely issue resolution by facilitating case reviews. • Acts as subject matter expert in product features and functionality • Analyses customer’s business and makes recommendations• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Education

• Abilene Christian University

  Bachelor of Applied Science (BASc), Psychology

  2002 — 2007

Skills

• Saas
• Sql
• Software as a Service (Saas)
• Enterprise Software
• Atlassian Jira
• Jira
• Web Applications
• Software Documentation
• Troubleshooting
• Software Implementation
• Windows
• Quality Assurance
• Microsoft Word
• Customer Service
• Microsoft Office
• Test Automation
• Project Management
• Integration
• Account Management
• Access
• Salesforce.com
• Ruby
• Powerpoint
• Microsoft Excel
• Sharepoint