Russell G. Zimmer

About Russell G. Zimmer

40+ years of experience in a career specialized in IT MIS Operations & Systems, IT Service Level Management, and Facilities Management supporting joint DoD/Defense Agency environments. Led IT process improvements projects by designing and re-engineering detailed processes using ITIL, Lean Six Sigma and SCRUM approaches. Introduced new ITSM Tool Sets for ServiceNow®, Siebel Support Web®, and BMC Remedy®, by clarifying the processes and controls for using them and establishing shared solution sets and language to facilitate communication and knowledge sharing. Performed leading roles in implementing ITIL/ISO Best Practices and Standards for IT Service Management.

Experience

1. Systems Architect

   General Dynamics Information Technology

   Jun 2022 — Present · Fairfax, VA, US

   Lead Architect for ITSM solutions for proposal development ongoing operational programs with expertise in ServiceNow and future BMC Helix based solutions. • Interface with development, account, and executive management to develop and grow solutions and portfolios of solutions and offerings and to increase productivity across proposal and operational lines of business. • Leads customer and opportunity-specific technical solution architecture efforts for ServiceNow implementations to include the following modules: CMDB with Discovery and Service Mapping, Hardware Asset Management (HAM), Software Asset Management (SAM), IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM) and interconnections via Integration Hub. • Serves as a liaison between Defense CTO stakeholders and ServiceNow/BMC Helix. • Advises on high-level, complex solution development, Enterprise IT infrastructure, architecture, and management processes from concept ideation through development, launch and maintenance. • Create written and graphical content to support business development efforts, including proposals. • Leads research initiatives of existing business environment including trends, best practices and organization preferred architectural frameworks to ensure organization\'s services match business trends. • Interfaces and leads discussions across cross-functional teams, engaging executive management to ensure consistency in solution development and implementation. • Identifies and evaluates business requirements; evaluates concepts and models such as market timing, knowledge of industry and trends. • Reviews and approves decisions prior to implementation to ensure adherence to business strategies. • Advises management regarding vision and strategy, technology innovations and enterprise architecture services.

Education

• University of Maryland University College

  Bachelors, Information Systems Management

  1993 — 1995

• University of Maryland University College

  Masters, Management Information Systems

  2002 — 2004

• University of Maryland - Asian Division

  AA, General Studies

  1980 — 1985

• Central Texas College - Asian Division

  AA, General Studies

  1983 — 1985