Russell Franklin

About Russell Franklin

I help organizations drive predictable growth by improving deal execution, renewal outcomes, and commercial economics across the customer lifecycle.I’m a commercial and revenue operations executive with 15+ years of experience leading enterprise deal execution, negotiation strategy, and contracting frameworks that reduce revenue risk, protect margin, and improve renewal and expansion outcomes. My work sits at the intersection of Sales, Customer Success, Finance, Legal, and Operations—ensuring commercial strategy translates into scalable, executable results.I specialize in building operating models that bring discipline to complex commercial environments: forecasting and renewal predictability, contract governance, pricing and approval frameworks, and cross-functional execution. I’ve led high-performing teams responsible for renewals, retention, negotiations, and revenue performance across healthcare, digital health, and SaaS organizations.Known for executive presence and analytical rigor, I partner closely with senior leadership to identify commercial risk early, design remediation paths, and deliver data-informed insights that improve decision-making. I’m particularly effective in high-growth and transformation environments where organizations need to scale revenue operations without sacrificing customer experience or long-term value.Areas of focus:• Commercial & Revenue Operations Leadership• Deal Execution, Negotiations & Contract Strategy• Renewal Predictability, Retention & Expansion• Forecasting, Revenue Risk & Margin Protection• Cross-Functional GTM Alignment (Sales, CS, Finance, Legal)• Healthcare, Digital Health & SaaSI’m open to conversations where organizations are solving challenges related to revenue predictability, renewal risk, deal complexity, or commercial scale.

Experience

1. Lead Negotiator

   EY

   Dec 2024 — Present

   Negotiates and closes complex client agreements as lead negotiator, managing end-to-end deallifecycle from post-sale through contract execution.• Collaborates cross-functionally with sales and leadership teams to develop relationship mapping andstakeholder alignment strategies.• Structures and documents deal terms, driving client consensus and ensuring compliance withcommercial and contractual requirements