Russell Dunkley
Director of Enterprise Client Success at One Medical
- Role
- Director of Enterprise Client Success at One Medical
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Russell Dunkley
I am a highly motivated, hard working professional, passionate about the customer experience, sales and embracing the power of technology to empower people. I have more than ten years experience leading business development and all aspects of client services across some of the largest hotel management and hospitality groups worldwide. I have helped scale an emerging hospitality startup to a global market leader in terms of four and five-star service.I believe that partnership experience and high-end customer service should be central to a company\'s strategy. From the initial phase of exploring potential BD relationships and initial onboard to client relations and customer service, I have learned that hands-on leadership is a differentiator that sets companies apart and turns decent partnerships into consistently successful ones. I thrive in challenging environments and derive great pleasure from leading successful teams and facilitating growth. Specialities: Business Development, Sales, Major Client Relations, Client Onboarding and Training, Hotel Operations, Project Management, Hotel Operations Openings, Implementing and Maintaining Service Levels, Internal and External Employee Training, Client Relationship Management
Experience
Director of Enterprise Client Success
Jan 2022 — Present · San Francisco, CA, US
Education
University of Cape Town
Post Graduate, Project Management
2015 — 2016
Stellenbosch University
Bachelor of Commerce (B.Com.), Logistics, Materials, and Supply Chain Management
2002 — 2005
General Assembly
Product Management, Product Management
2017 — 2017
Skills
- Hospitality
- Hotels
- Hospitality Industry
- Operations Management
- Revenue Analysis
- Event Management
- Budgeting
- Food & Beverage
- Customer Service
- Catering
- Tourism
- Hotel Management
- Resorts
- Sales Management
- Event Planning
- Wine
- Budgets
- Restaurants
- Front Office
- Management
- Training
- Pre-Opening
- Hospitality Management
- Strategic Planning
- Marketing Strategy
- Sales
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