Russell Davis
Product Support Manager @Mitel
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WORK HISTORY
Product Support Manager @Mitel
Ottawa, ON, CA
Product Support Manager - AmericasManaged team of over 30 support engineers that resolve both software and hardware issues reported by our Partner primes who support the dealer and customer network of over customers. • Migrated existing Mitel team into Distribution based support model where Mitel works primarily with major distributors who then interface with Partner network – this model was in place for 2 years.• In Mid-2020, hire and transition Mitel primes into a team to replace the Distribution based support model based on feedback from Partners and Customers.• New team is a geo-diverse Mitel team that now handles calls on all Mitel products with climbing partner and customer satisfaction KPI’s
EDUCATION
Mohawk College
Electrical and Electronics Technology Diploma, Electrical and Electronics Engineering
University of Ottawa
Computer Science, Telecommunications
ABOUT RUSSELL DAVIS
Results-driven Senior People/Program Manager knowledgeable in software development with broad background and international experience in Telecommunications industry. Energetic, positive, and people-focused leader with a track record of on-time deliveries. A collaborative team player with proven ability to build solid business relationships with vendors and colleagues. Delegates tasks and leverages people effectively ensuring maximum benefit from overall team. Strong communication, interpersonal and networking skills. Capable of quickly assessing and prioritizing, thus achieving results critical to business success.
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