Russell Burns
IT Leader, CX‑Obsessed Technology Architect, ITSM/ITOM Transformation Leader, Cloud & Infrastructure Strategist, Security & Compliance Authority (HIPAA, PCI, SOX, FedRAMP)
- Role
- Information Technology at Creative Couples And Counseling Pllc
- Location
- Carrollton, TX, US
- LinkedIn followers
- 500 followers
About Russell Burns
As an experienced IT leader and Solutions Architect, I bring a wealth of experience in designing, implementing, and managing IT Service Management and Enterprise Service Management solutions. With a proven track record in Service Desk Management, Service Management Operations, I excel at bridging the gap between IT and business needs resulting in optimizing processes, driving efficiency, and ensuring high-quality IT service delivery. My expertise includes:•Strategic IT leadership and governance•ITSM and ESM solution architecture and implementation•Service Management Operations, including incident, problem, change, asset, and configuration management•Process improvement and automation using industry best practices (e.g, ITIL, Lean, Agile)•Stakeholder management and communication, fostering collaboration between IT and business unitsAs a Service Management guru, I am passionate about leveraging technology to improve service delivery, enhance user experience, and drive business value. I am committed to creating a culture of continuous improvement, innovation, and customer satisfaction.
Experience
Information Technology
Creative Couples And Counseling Pllc
Aug 2020 — Present · Carrollton, TX, US
Develop and steer IT service strategies with a forward-thinking vision that seamlessly integrates innovative technology while upholding robust security, sound governance, and full compliance.
Education
Northwood University
Bachelor of Business Administration - BBA, Management
Skills
- Itil Process Implementation
- Problem Management
- Leadership
- System Deployment
- Itil
- IT Strategy
- IT Project & Program Management
- IT Outsourcing
- IT Service Management
- Change Management
- Call Centers
- Knowledge Management
- Service Desk Management
- Information Technology
- Software Documentation
- Solution Architecture
- Disaster Recovery
- IT Operations
- Business Process
- Outsourcing
- Enterprise Software
- Bmc Remedy
- Project Management
- Management
- Sla
- Itil Certified
- Service Delivery Management
- Vendor Management
- Service Delivery
- Technical Support
- Continuous Improvement
- Key Account Management
- Incident Management
- Itil Service Strategy
- Process Improvement
- Help Desk Support
- Customer Service
- Managed Services
- Customer Satisfaction
- Sharepoint
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