Russell Bowen

About Russell Bowen

Dynamic IT Executive with extensive experience in designing and implementing…

Experience

1. Information Technology Operations Manager

   Ascension

   Oct 2018 — Present · Birmingham, AL, US

   Provides technology infrastructure service delivery at 5 St. Vincent’s Hospitals, 119 Surgery Center, Trussville Free-Standing Emergency Department, and 20+ hospital-owned clinics.Successfully navigated and mitigated high-pressure situations in a dynamic IT service delivery environment, ensuring continuity of operations during critical incidents and minimizing impact on end-users.Overcame resource constraints and technical hurdles to deliver robust IT services, fostering a resilient infrastructure that supported business continuity and strategic growth initiatives.Supervised local technology service teams, including Server, Networking, Security/Firewall, Product/Software, Print Services, Medical Equipment, and Financial Software Teams.Acts as the major incident commander for all outage events in Ascension national markets.Managed a team of 19 employees before outsourcing, including field service technicians, business analysts, technical specialists, telecom engineers, and network engineers.Post-outsourcing, oversees Managed Service Provider agreements for field services, network engineering, and telecom engineering.Collaborated with local, regional, and national teams to engineer robust circuit redundancy across footprint.Completed multiple hospital and clinic projects including ERs, Cath Labs, ORs, and many more.Member of the Change Advisory Board, managing and approving all change control requests for technology changes in Alabama, Kansas and Oklahoma region hospitals and clinics.Utilized ServiceNow to facilitate change control, problem management, incident resolution, root cause analysis, and product support.Created an environment encouraging open communication, sharing ideas, best practices, and building strong cross-functional relationships.Heavily involved in the Ascension Reliability Center (NOC) in Troy, Michigan, directing and overseeing outages across the national technology ecosystem.

Skills

• Process Improvement
• Team Building
• Management
• Networking
• Hipaa
• Health Information Exchange
• Servers
• Informatics
• Healthcare
• Healthcare Management
• Software Development
• IT Management
• Cerner
• Vendor Management
• Integration
• Meditech
• Hospitals
• Information Technology
• Cpoe
• Account Management
• Healthcare Information Technology
• Medical Devices
• Ehr
• Databases
• Hl7
• Revenue Cycle
• Leadership
• Sharepoint
• Training
• Testing
• Strategic Planning
• Help Desk Support
• Security
• Strategy
• Customer Service
• Business Analysis
• Emr
• Healthcare Industry
• Project Management
• Software Documentation