Russ Dunkin
Contact Centre Technical Lead @Thames Water
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WORK HISTORY
Contact Centre Technical Lead @Thames Water
Leading the technical design and development of the Thames Water Contact Centre.\\\\n\\\\n- Utilising Agile Technical practices such as Test Driven Development and Continuous Integration/Continuous Delivery to optimise solution delivery and quality.\\\\n- Collaborating with other teams to ensure project/product execution and supporting broader improvements in customer contact solutions.\\\\n- Adept in utilising AWS technologies such as Amazon Connect, DynamoDB, Lambda, Lex, Polly, SQS, S3, API Gateway, CloudWatch, Route53, and KMS.\\\\n- Leveraging my strong problem-solving skills and ability to make recommendations for enhancements to drive success in my role.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
SKILLS
ABOUT RUSS DUNKIN
As a seasoned consultant with nearly two decades of experience, I specialise in…
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