Russ Petts

Client Services Manager @S&P Global

London, GB

Client Service trainer working with sales managers primarily for EMEA region. Provide excellent product knowledge to support and help promote Commodity Insights services. Building key account relationships to retain and uplift new subscriptions.Ensuring pre/post sales client Onboarding of new market data, Platts Market Center and Platts Dimensions Pro clients, including providing Webex-based product training to both customers and staff.Conducting proactive outreach to customers to inform them of service interruptions; product and platform changes, and new product launches. Troubleshooting service and delivery problems such as missing pages and connectivity issues, including those related to service provided by Platts channel partners.Arranging and managing customer participation in new product and platform testing, and following up on customers surveys.Coordinating responses to editorially related questions on commodity coverage, data verification, assessment discrepancies and methodology.Providing assistance on billing, fulfillment and usage issues related to Platts Market Data, real time alert and newsletter subscriptions. Providing on-boarding support, tailored training and tools, service assessments, and cross-training with Platts channel partners.(Bloomberg, Reuters, GlobalView, Aspect Enterprises, Interactive Data)Conducting product demonstrations to support sales efforts and market engagement activities;

University of Gloucestershire

Merit, HND Business & Finance

Bournemouth University

BA, Public Relations

University of Gloucestershire

Associate's degree, Higher Education/Higher Education Administration