Russ McGill

About Russ McGill

Experienced operations strategy and process enhancement/improvement with a demonstrated history of working in the restaurant industry. Strong operations and IT professional skilled in Coaching, Leadership, Software Development, Restaurant and Retail within the Hospitality Industry.

Experience

1. Sr Director Store Technology

   Cracker Barrel

   Nov 2023 — Present

   Lead department of Product Owners, Business Analysts and System Administrators that enable, support and enhance various third party solutions that deliver Operational business improvements/requirements (POS, Back of House and Front of House solutions) for both Cracker Barrel and Maple Street Biscuit Company.Lead and support IT hardware and software solutions for multi-brand operational needs that include on-premise and SAAS software solutions.Leads presentation of Operations and IT projects with Executive Leadership to communicate budgets, timelines and gain alignment and approvals regarding corporate strategic plans.Partner with Operations Leadership to align Operational and IT strategic plans in order to implement technology to improve operational process, employee productivity and improve the employee and customer experience.

Education

• Middle Tennessee State University (MTSU)

  B.S., Music Education

  1990 — 1995

Skills

• Loss Prevention
• Ios
• P
• Technical Support
• Microsoft Office
• Store Management
• Retail
• Solution Implementation
• Os X
• Pos
• Income Statement
• Microsoft Word
• Team Leadership
• Outlook
• Management
• Team Building
• Keynote
• Profit
• Hiring
• Computer Hardware
• Troubleshooting
• Project Management
• Customer Service
• Access
• Process Scheduler
• Hospitality
• Cross-Functional Team Leadership
• Inventory Management
• Inventory Control
• Coaching
• Process Improvement
• Customer Satisfaction
• Training
• Restaurants
• Microsoft Excel
• Powerpoint