Russ Mandelik
Helping Companies Optimize Customer Engagement | Increase Digital Adoption | Grow Lifetime Value | Vice President, Strategic Accounts at Cambridge Mobile Telematics
- Role
- VP Strategic Accounts at Cambridge Mobile Telematics
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Russ Mandelik
As a consumer we all know what a great customer experience feels like and the impact this has on a company\'s brand loyalty. How many times have you had a poor experience and promised never to do business with x company again? Yeah, me too…unfortunately For the last 7 years I have had the privilege of partnering with some of the largest Insurance and Auto Manufacturing companies who are transforming from being transaction oriented to establishing an ongoing personal relationship with their customers. We all know the adage it costs x times more to acquire a new customer than it does to retain an existing one. It baffles me when companies lose sight of this and miss out on the opportunity to engage with customers and create a meaningful experience.Smartphones are ubiquitous and every company\'s north star should be to get real estate on each and everyone of your customers phones…this is the foundation to creating a personal relationship and building lifetime value.Prior to CMT I spent 8 years at NICE systems helping fortune 500 companies optimize contact center interactions. Again, each contact is an opportunity, use it wisely and don’t miss out on an opportunity to establish a relationship and grow brand loyalty.A fortunate recipient of countless sales achievement trips (humble brag ) however my greatest achievement is helping my customers execute against their goals.When I am not helping my customers I volunteer at a local dog rescue and spend time with my wife, my rescue dog Shelby (aka:\"Shells Bells\",\"Shubs\" and \"Little Lady\") and play golf. Also a football and baseball fan.feel free to ask me who I root for you have an opportunity, just don\'t hold it against me
Experience
VP Strategic Accounts
Oct 2021 — Present · Boston, MA, US
Skills
- Call Centers
- Contact Centers
- Strategy
- Telecommunications
- Professional Services
- Salesforce.com
- Crm
- Enterprise Software
- Strategic Partnerships
- Solution Selling
- Product Management
- Analytics
- Call Center
- Unified Communications
- Customer Experience
- Sales
- Cloud Computing
- Speech Analytics
- Saas
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