Russ Erbe
Senior Observability Architect at Grafana Labs
- Role
- Senior Observability Architect at Grafana Labs
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Russ Erbe
Hello! I am Russ Erbe, a seasoned technologist with a passion for turning technical…
Experience
Senior Observability Architect
Nov 2024 — Present
Serve as the primary technical point of contact for a portfolio of Grafana customers.• Design the observability maturity journey of customers and assist them on that path. • Provide expert-level troubleshooting and guidance to drive adoption.• Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals• Collaborate with clients to develop and execute technical roadmaps.• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.• Develop and maintain strong, long-term relationships with key stakeholders.• With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.• Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.• Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.• Conduct training sessions and workshops to educate clients on our technology.• Develop and deliver technical documentation, guides, and tutorials.• Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.• Prepare and present reports on client metrics, achievements, and areas of focus.
Education
Microsoft Solutions selling training
Develop knowledge and technique to sell Microsoft products, Selling Skills and Sales Operations
2002
3Back
Foundations of Scrum
Texas Tech University
Business Administration and Management
2008 — 2011
US Army
Prelimenary Leadership Development, Organizational Leadership
1993 — 1997
Citrix XenApp 6.5 Adminstration Bootcamp
Learned basic skills needed to administer XenApp
2012 — 2012
Veeam Certified Engineer Course
Learned basic skills to administer VEEAM
2017
Citrix XenDesktop 5.5 Administration Bootcamp
Learned basic skills needed to administer XenDesktop
2012
Citrix XenServer 6.0 Adminsitration Bootcamp
Learned basic skills needed to administer XenServer
2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.