Rus Miller
SVP Customer Success Head of Transformation @Litmus7
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WORK HISTORY
SVP Customer Success Head of Transformation @Litmus7
US
Directed New Global GTM / Business Growth Strategy, including Sales, Business Development, Playbooks, Products, Client• Created New Mgmt./Expansion/Relationship Model, Drove New Customer Acquisition, Client Expansion, Innovation – included new education / training programs for Pipeline Building, Innovation, Driving Customer Success, Professionalism, and many other topics• Won Tier 1 Status with a Key Client, Leading to 5X Revenue Trajectory & New Joint Strategic Innovation & Roadmap Workshops• Launched new Product & AI Consulting Offering, driving multiple client workshops / engagements, leading to growth in staffing placements• Drove software alliance partnerships, leading to new opportunities & quick wins
EDUCATION
Boise State & University of Idaho
Joint Engineering Program
USMC
Trade Certificate, Accredited Coursework in Finance & Accounting Administration
College of Southern Idaho - Dual Enrollment
Economics
SKILLS
ABOUT RUS MILLER
I’m a transformation and innovation specialist who uses technology and AI to drive business and digital transformation through customer-driven innovation. I focus on solving complex problems, shaping growth strategy, scaling operations, and leading teams through CX-powered change to unlock new value and generate high-impact revenue growth. Across my career I’ve worked at the intersection of strategy, innovation, enterprise sales, and execution, helping companies identify new opportunities and turn them into scalable businesses.Highlights from my work include:• Launching $100M+ global digital transformation programs at Infosys• Helping reposition Channel Intelligence’s platform strategy, leading to its $125M acquisition by Google• Scaling global Ecommerce and digital businesses at Micron Technology• Inventing patented technology (Crucial System Scanner) that dramatically increased conversions and lowered call center and returns costs by over 40%• Diagnosing a $500M revenue gap at Rolls-Royce Aviation tied to distribution dynamics following the Aviall spin-offI’m often brought in when organizations need innovation and fresh thinking or a clear path forward, whether that’s designing a new growth strategy, launching platform or AI-enabled products, or helping enterprise teams win complex opportunities.At Infosys, for example, I was frequently asked to join late-stage enterprise pursuits to sharpen strategy, refine client narratives, and reinvent customer experiences, contributing to a 97% close rate across major opportunities.My leadership experience spans:• Growth strategy & global GTM• Digital and AI transformation• Ecommerce and platform businesses• Enterprise sales & strategic partnerships• Customer experience, Innovation & revenue expansion• Organizational transformationI enjoy working with teams tackling complex growth challenges and building the next wave of technology-enabled businesses, and I\'m ALWAYS interested in conversations around growth strategy, digital transformation, and AI-enabled business models.
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