Rushikesh Kasbe
Salesforce Administrator
- Role
- Customer Relationship Management Business Analyst at Bajaj Finserv
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Relationship Management Business Analyst
Nov 2024 — Present
Successfully initiated and launched the Airtel Personal Loan business from scratch, enabling it to go live for customers.• Created and raised user stories based on business needs, ensuring clear documentation and prioritization.• Conducted UAT (User Acceptance Testing), coordinated testing activities, and provided final sign-off for release.• Performed CUG (Closed User Group) testing and provided sign-off for production deployment.• Coordinated with technical teams for system integration and monitored APIs to ensure they met defined TAT (Turnaround Time).• Resolved real-time issues in collaboration with the IT team to ensure smooth operations.• Designed and maintained reports and dashboards to monitor system performance and key metrics.
Education
Savitribai Phule Pune University
Master of Computer Applications - MCA, Computer Engineering
Savitribai Phule Pune University
Master's Degree
Savitribai Phule Pune University
BCA, Computer Programming
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