Rushikesh Gorde

About Rushikesh Gorde

Qualified IT professional with 5 years of hands on experience as a Service-Now Developer • A passionate, goal oriented and dynamic professional with successful background in Custom Application Development, Service Catalog, Knowledge management. • Functional knowledge and Implementation Experience in all phases of ITSM processes. • Experience in working on ITIL configuration processes like Incident, Problem, Change and Service Request management. • Worked on Integration using system web services such as REST and SOAP. • Worked on Service Portal. • Maintained Development, Deployment, Administration and version Standardization of Service Now •Worked in Development of Project Management, Case Management, Safe workplace, Workplace service delivery •Defining and Implementing Service-Level Agreements (SLAs), Email Notifications, and Reports. • Created Workflow to automate the processes. • Expertise in Data Load via Import sets. Loaded data for client?s while on boarding them in Service Now environment. • Worked on Customization and move that Customization from one Instance to another Instance through update sets. • Designed and implemented new functionality using UI Actions, Client Scripts, UI Policies, and Data Policy. • Worked on Development of Views, Sections, and Form Design Configurations. • Worked on Glide API like Glide-Record, Glide-System, Glide-Ajax, Glide-Aggregate, Glide-User, and Glide-Form. • Worked in Designing of Surveys. Development of Knowledge articles. • Worked on Service Catalogue, Record Producer, and Order Guide. • Worked on Creating Users, Groups, Roles, and ACLs. • Utilizing every opportunity to contribute growth with an organization which facilitates individual growth and development.

Experience

1. Senior Consultant - Servicenow

   EY

   Oct 2022 — Present · Pune, IN

Education

• PADMASHREE DR VITHALRAO VIKHE PATIL FOUNDATIONS COLLEGE OF AGRICULTURE, MIDC VADGAON

  Bachelor of Engineering