Rushi Bhatt
Customer Success Manager | Project Manager |Business Analyst
- Role
- Manager, Customer Success at Perfios
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rushi Bhatt
Strategic and result-driven Business Analyst with experience in mapping business…
Experience
Manager, Customer Success
Oct 2025 — Present · Mumbai, IN
Understand Customers’ requirements and send them timelines and proposals. • Develop deep functional and technical knowledge of Perfios products and configure them as per customers’ requirements.• Coordinate with the internal team of product managers/developers and follow up with them for the closure of deliverables.• Show product demonstrations and conduct training sessions for customers.• Regularly interact with customers and understand their challenges.• Cross-Sell / Up-Sell existing products from our product portfolio.• Prepare data and representations to present Perfios’ capabilities to customers and users.• Track customers’ usage of Perfios products, identify growth and concern areas and work towards solving the gaps.• Assist in pre-sales, onboarding and post-sale handholding of customers.• Assess and analyze client key performance indicators to identify strategic opportunities and client educational needs.• Identify the needs within the client organization and recommend new products.• Offerings and develop a plan to drive maximum utilization of Perfios products.• Cultivate strategy based on products owned, client structure, and adoption issues.• Be a single point of contact for customer engagement.
Education
University of Mumbai
BSc - Bachelor of Science, Information Technology
2014 — 2017
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