Rushabh Makwana

Experience

1. Assistant Manager - Wfm

   WNS

   Sep 2023 — Present · Mumbai, IN

   Responsible for managing a team of Lead WFM, Scheduling Analysts, RTA, and MIS.Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency.Preparing budget and revenue projections/estimates for the accounts and sending them to internal and external stakeholders of the process.Participating in and leading meetings with internal and external stakeholders as required to manage staffing plans and performance.Preparing capacity planning and forecasting based on past trends for the accounts.Preparing billing data for all the LOBs (Lines of Business) for the accounts.Managing seat utilization as per process requirements.Motivating the team to achieve high standards and KPI targets.Preparing all analysis reports (Incentives, Forecast vs. Actual, Region-wise volume, Monthly Performance, HC, Appraisal, Overtime, NSA, Shrinkage, Dashboard, Realtime Report, etc.).