Rupsha Sinha

About Rupsha Sinha

A strong and passionate professional having 7 years of work experience with a demonstrated ability in Human Resources and AWS Customer Operations Management; leading and working with high-performing multicultural teams of instructional designers, trainers, learning business partners, and managers globally across APAC, EMEA and MENA. Proven ability to work with and on behalf of customers, conducting a needs assessment to identify the skill and learning gaps connected to the business problem; designing and developing learning and talent interventions using strong knowledge of design and development principles, learning modalities, and delivery methods.Demonstrated ability to design and drive targeted talent development interventions, to build leadership capabilities, skills, and experiences utilizing succession planning, talent pipeline, and overall talent strategy closely partnering with HR and business leaders.Leadership: a) 2 years in handling process and leadership responsibilities. b) Hands-in experience in forming strategies and executing them at tactical and operational levels which includes Business Review & Planning, Transition Planning & Coordination, SLA Reviews (Operations & Quality), CSAT etc. c) Managing the workflow of team including increased volumes while maintaining team morale.Key Skills:Employee Relations | Team Management | Change Management | Payroll Management | Business Development | Budget Management | Learning, Strategy and Planning | Succession Planning | Project Management | Program Management | Leadership

Experience

1. Human Resources Partner

   Amazon

   Oct 2024 — Present · Pune, IN

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Postgraduate Degree, Operations Management and Supervision

• Techno India University

  Bachelor's degree, Electrical Engineering Technologies/Technicians

  2013 — 2017

Skills

• Research
• Microsoft Office
• Management
• Public Speaking
• Customer Service
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Leadership
• Project Management