Rupesh Mahajan
Former Group Manager -Technical Support Persistent systems | Global Customer Success & Product Support Expert | Service Management | Service Delivery | ITIL | Account Management
- Role
- Architect -microsoft Power Platform Center of Excellence at Acclero Inc.
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Rupesh Mahajan
Dedicated and results-driven Customer Support & Services (CSS) leader with over 20 years of experience in fast-growing global support operations. Committed to exceeding customer satisfaction and driving exceptional customer experiences. Skilled in managing large teams to surpass operational performance goals and developing talent-nurturing programs that foster accomplished leaders and Support Engineers. Demonstrated success in collaborating with cross-functional teams to improve customer experience and deliver business results.My key expertise is in backlog reduction, resolution time improvement, customer satisfaction, and stabilizing and streamlining the support teams. I have worked in UK, Singapore, and Canada, where I gained valuable experience working with customers directly, transitioning support to offshore development centers, and managing customer relationships, escalations, and revenue. I have supported enterprise products and applications in various domains such as content management, performance management, telecom, banking, and logistics. My goal is to deliver high-quality and efficient support services to our customers and enable them to achieve their business objectives.
Experience
Architect -microsoft Power Platform Center of Excellence
Apr 2025 — Present · Nagpur, IN
Education
North Maharashtra University
B.E, Electronics
1996 — 2000
Centre for Development of Advanced Computing (C-DAC)
Post Graduate Diploma, Advance Computing
Skills
- Data Warehousing
- Servlets
- Object-Oriented Programming (Oop)
- Json
- Sql
- Pl/Sql
- Data Analysis
- C
- Mobile Security Framework
- C++
- Android Development
- Javaserver Pages (Jsp)
- Java
- Analytical Skills
- Spring Framework
- Dead Reckoning
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.