Rupesh Sehgal
Manager Global Service Desk | IT Infrastructure & Service Management ITSM & ServiceNow | Critical Incident & Escalation Management
- Role
- Manager - Global Service Desk at Chegg Inc.
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rupesh Sehgal
Results-driven Technical Manager with 14+ years of experience in IT service management…
Experience
Manager - Global Service Desk
Sep 2024 — Present · Delhi, IN
Led helpdesk support operations across non-US offices, ensuring seamless global IT support under the ITSM & Service Now best practices. Supervised service desk teams across multiple locations and time zones, ensuring adherence to SLAs. Developed and implemented ITSM & ServiceNow policies, procedures, and best practices, ensuring compliance with industry standards and data security regulations.
Education
Delhi University
Bachelor of Commerce, B.com
2007 — 2010
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Information Technology
2011 — 2013
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