Rupesh Raut
Driving Customer Loyalty | Automotive Industry Expert | 18+ Years of Impact
- Role
- Manager Channel Development - Mumbai at Mahindra Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rupesh Raut
Seasoned customer relationship professional with over 18 years of experience in the automobile sector, including more than a decade with Mahindra & Mahindra. Proven track record of driving customer obsession, leading strategic service initiatives, and enhancing dealer and channel performance across India. Adept at managing pan-India operations with strong exposure to diverse regional markets, having successfully led customer care and channel development functions.
Experience
Manager Channel Development - Mumbai
Nov 2024 — Present · Mumbai, IN
Channel Strategy & Network Expansion: Lead F25 and F26 channel strategy execution across the West Zone by planning and adding new sales and service touchpoints. Collaborate with the strategy team to assess market share, share insights, and identify partners aligned with growth.Dealer Onboarding & Launch Readiness: Oversee evaluation, due diligence, and onboarding of channel partners. Ensure legal compliance (LOIs, agreements) and infrastructure readiness for upcoming launches, including BEVs, through coordination with internal teams and dealers.Network Design & Customer Experience: Drive rollout of Mahindra’s new Corporate Identity across key cities before BEV launch. Renovate 50+ showrooms and optimise 100+ layouts to improve functionality and flow, in partnership with vendors, dealers, and the BEV team.
Education
RD TATA/NTTF technical education center
DIPLOMA, MECHATRONICS
2003 — 2006
Future Institute Of Engineering and Management
Bachelor of Engineering - BE, Mechanical Engineering
2011 — 2015
Skills
- Team Management
- Six Sigma
- Manufacturing
- Project Planning
- Leadership
- Management
- Vehicles
- Product Development
- Product Management
- Customer Service
- Troubleshooting
- Inventory Management
- Root Cause Analysis
- Vendor Management
- Supply Chain Management
- Automotive
- Key Account Management
- Customer Satisfaction
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