Rupesh Ratnani
OTC Team lead
- Role
- Billing Team Lead at Nielsen
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rupesh Ratnani
Accomplished Order-to-Cash Professional with a Proven Track Record in Process Optimization and Customer Service. I am a highly skilled Order-to-Cash professional with 8 years of experience in process optimization and customer service. Throughout my career, I have developed a deep understanding of the order-to-cash cycle, including customer profile creation, order management, billing, and cash application.I excel in identifying process inefficiencies and implementing improvements to streamline operations, reduce costs, and increase customer satisfaction. I have a strong ability to analyze complex data sets and use insights to drive process improvements, resulting in significant time and cost savings. I am skilled in managing customer escalations and resolving issues quickly and effectively, resulting in high levels of customer satisfaction and retention.
Experience
Billing Team Lead
Apr 2025 — Present · Mumbai, IN
Education
S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077
Bachelor of Commerce - BCom
2014 — 2017
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