Rupesh Rana
Manager
- Role
- Banking IT Service & Site Reliability Engineer at Cognizant
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Rupesh Rana
With over 14 years in IT, I bring extensive expertise in production support, application…
Experience
Banking IT Service & Site Reliability Engineer
Oct 2021 — Present · Pune, IN
Key Result Areas: Managing end-to-end reliability and operational excellence for a portfolio of ~20 applications, driving seamless performance, continuous enhancements, and version upgrades in alignment with ITIL best practices. Designed and maintained real-time monitoring dashboards using Splunk, Grafana, and ITRS, enabling rapid incident detection and response. Ensuring high availability of applications by implementing toil reduction strategies, and fostering a culture of blameless postmortems to enhance project KPIs such as MTTR, MTTM, SLA, SLIs, and SLOs. Engaging with stakeholders to address requirements related to major releases, migrations, and upgrades, ensuring alignment with business objectives and timelines. Performance Monitoring Frameworks ITIL/ITSM Best Practices Data-Driven Decision Making Team Leadership and Development Application reliabilityProblem – solvingAnalytical ThinkingLeadershipTeam ManagementCross-functional CollaborationCommunicationCreative Thinking Implementing automation for SOD checks by configuring applications with advanced monitoring tools like Splunk, and Grafana, enhancing operational visibility and response times. Improving accessibility and reliability of critical information, and continues service improvement Highlights: Analyzed year-over-year operational data and customer feedback to identify recurring issues, leading to a 30% reduction in repeat incidents and requests, thereby enhancing operational efficiency and customer satisfaction. Spearheaded the migration of critical applications to cloud infrastructure, achieving a projected cost reduction of 25% while enhancing scalability and performance.
Education
Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly
B.Sc
2001 — 2004
NIIT Mumbai
ANIIT
2005 — 2007
Skills
- Vendor Management
- Billing Systems
- Mis
- Employee Engagement
- Sdlc
- Core Java
- Unix
- Business Analysis
- Pl/Sql
- Requirements Analysis
- Business Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.