Rupesh Pandey

About Rupesh Pandey

As a Senior Manager at Amazon with over a decade of experience in manufacturing and service operations, I spearhead initiatives that ensure exceptional customer service delivery. My expertise lies in managing complex customer service challenges while implementing process improvements and maintaining operational excellence through Six Sigma methodologies and cutting-edge AI solutions. In my leadership role, I drive strategic initiatives focused on achieving ambitious performance targets and strengthening organizational competitiveness. Through cross-functional collaboration, I develop and execute comprehensive strategies encompassing staffing optimization, quality assurance programs, and process enhancement efforts. These initiatives have resulted in significant improvements, including the successful completion concession leakage project. As a people leader, I actively champion Diversity, Equity, and Inclusion (DEI) initiatives while contributing to corporate social responsibility efforts, all aligned with Amazon\'s mission to consistently meet and exceed customer expectations.

Experience

1. Senior Manager

   Amazon

   Apr 2024 — Present · Pune, IN

Education

• GCET

  Bachelor's degree, chemical

  2007 — 2011

• Institute of Management Technology, Nagpur

  Master’s Degree, Marketing and operation

  2014 — 2016

Skills

• Process Optimization
• P&Id
• Engineering
• Heat Exchangers
• Supply Chain Management
• Chemical Engineering
• Process Engineering
• Team Management
• Polymers
• Aspen Hysys
• Aspen Plus
• Manufacturing
• Project Engineering
• Powerpoint
• Commissioning
• Microsoft Word
• Microsoft Office
• Factory