Rupesh Mishra
||Trainer - Quality assurance || Operations|| Genpact || FCRM || Fraud || Disputes ||
- Role
- Subject Matter Expert at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rupesh Mishra
My Current role Includes :Lead the day-to-day planning for the team, ensuring optimal resource allocation and prioritization of tasks. • Oversee queue management, ensuring efficient handling of incoming tasks and preventing bottlenecks. • Handle client calls and serve as the primary point of contact for high-priority issues and inquiries. • Mentor and guide team members, addressing doubts and providing clarity on complex issues. • RCA creation, to get complete picture of causes in the related to Quality improvement.• Conduct quality checks and reviews, ensuring adherence to company standards and guidelines. • Actively collaborate with cross-functional teams to improve workflows and increase efficiency. Training New hires within the stipulated time period. And regular feedbacks as per the provided SLA.
Experience
Subject Matter Expert
May 2024 — Present · Gurugram, IN
My current role includes:* Lead the day-to-day planning for the team, ensuring optimal resource allocation and prioritization of tasks. • Oversee queue management, ensuring efficient handling of incoming tasks and preventing bottlenecks. • Handle client calls and serve as the primary point of contact for high-priority issues and inquiries. • Mentor and guide team members, addressing doubts and providing clarity on complex issues. • Take charge of leadership calls, coordinating team responses and ensuring project milestones are met. • Conduct quality checks and reviews, ensuring adherence to company standards and guidelines. • Actively collaborate with cross-functional teams to improve workflows and increase efficiency.
Education
Dr. Ram Manohar Lohia Avadh University
Master of Arts - MA, English Language and Literature/Letters
University of Allahabad
B.com, Bachelor of commerce
Government ITI
Computer operator and programming assistant
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