Rupesh Mishra
Customer Strategy and Design
- Role
- Analyst at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rupesh Mishra
Customer Support & Operations Specialist with nearly 6 years of experience across US…
Experience
Analyst
Dec 2024 — Present · IN
Managed end-to-end order processing using ERP systems by researching and validating customer requirements, product availability, and compliance documentation.Conducted analysis on complex issues like shipment delays, claims, and back-orders using internal data and historical case records to drive resolution.Logged and monitored customer interactions and feedback in Oracle ERP to identify recurring trends and support process improvement initiatives.Collaborated with cross-functional teams (logistics, sales, and distribution) using insights derived from customer data and operational research.Contributed to the creation of internal training documentation and supported UAT by validating new features and documenting user scenarios.Addressed global customer queries with a data-backed approach, ensuring resolution accuracy based on internal systems and policy documentation.
Education
Nagpur University
B.sc
2016 — 2019
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