Rupesh Ingale

About Rupesh Ingale

Having 4 years of Experience in Production Support in banking domain using technologies…

Experience

1. Associate Consultant

   Capgemini

   Oct 2021 — Present · Mumbai, IN

   Application / Production L2 Support. Production Support activities, Autosys tools, job Scheduler monitoring globally. Working for Time tracker, reporting, File processing applications. Coordination with Asia, EMEA, US region users. Involved on Emergency change, Releases and deployment and critical production issues. Raising incidents with respective teams and updating users timely manner, raising bugs schedule jobs take up same to management and resolve with raising change tickets. Raising problem tickets with L3 teams for frequent issues for Identifying root cause and implementing solution the issues. Forwarding issues to respective Dev and support team and fallowed upon. Zip and remove old log files, unwanted files and sharing user requested files. Providing Production access to Dev team members Changing the jobs status as per requirement. Worked on user RITM and resolving them on priority Create and execute SQL queries to update the database Capture all incidents, change tickets, problem tickets to present in weekly globally meet with L3 team. Worked with critical investment banking projects and applications. Coordination with Development, Business team through mail and teams meetings whenever required.

Education

• TMES'S J.T.MAHAJAN COLLEGE OF ENGINEERING, FAIZPUR.

  Bachelor's degree

• North Maharashtra University, Jalgaon

  Bachelor of Engineering (B.E.)

  2011 — 2015