Rupesh Agrawal
Program Manager | Strategic Thinking, Success Habits, Customer Success
- Role
- Program Manager - Market Research & Customer Experience Strategy at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rupesh Agrawal
Currently spearheading market research and customer experience strategy at Amazon, my…
Experience
Program Manager - Market Research & Customer Experience Strategy
Sep 2022 — Present · Bengaluru, IN
Managing the coordination of internal cross-functional teams, external vendors, and stakeholders to ensure the timely and accurate completion of global benchmarking projects. The quality of WW projects is improved and maintained by the cross-functional collaboration to provide the best possible service to stakeholders and customers and provide documentation free of errors. Implemented six sigma strategies and standard operating procedure (SOP) creation to enhance existing processes- Overseeing the entire project and making sure everyone involved understands their jobs and the expected outcomes- Data gathering, data wrangling, extracting important insights from big data sets, validation, developing business documents, and stakeholder and vendor management are all part of the job- Participated in several VP-level programs that have had a noticeable impact on the teams\' overall success- Assessing and managing risks, measuring and reporting progress, anticipating and resolving bottlenecks, managing escalation, and balancing business needs
Education
iiiEM - International Institute of Import and Export Management
Import & Export Certification
Alliance Business School
Executive Post Graduate Diploma in Management
Kuvempu University, Shankaraghatta, Shimoga
B.Sc
NIIT Institute
Diploma in Software Development
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