Rupert Tebb
Service Design Director @HSBC
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WORK HISTORY
Service Design Director @HSBC
London, GB
EDUCATION
University of Cambridge
Bachelor of Arts (BA)
ABOUT RUPERT TEBB
OVERVIEW Service Designer who wants to make the world a better place by bringing brilliant people together to create great digital products, services and campaigns. I love developing experiences that users actually want to use. I’m particularly interested in creating services that help people change their behaviour for good. SKILLS Intervention design Like to work with behavioural scientists to create and test interventions for behavioural change services. Design research Have designed and led design research project for many clients. Like to use observational and non-traditional research methodologies where possible to deepen level of insight: ethnography, contextual interviews co-creation. Particularly interested in the how research spikes can support agile teams in big complex builds. Prototyping Strongly believe that rapid prototyping is often the best way to develop the richest solution. Well versed in lean prototyping methodologies and write and speak on the subject regularly. Running multi-disciplinary teams Fundamentally believe in collaborative modes of production that include users, technologists and clients from the very beginning. Well versed in leading teams of senior people in the development of new ideas and ensuring that the outputs are in line with strategy and insight. Brand planning / propositions Adept at creating compelling propositions and market positioning to ensure that services aren’t merely functional but appeals to users in an emotional way.
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