Rupert Pattisson
Technical Team Lead - Mm Healthcare @Dedicated IT
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WORK HISTORY
Technical Team Lead - Mm Healthcare @Dedicated IT
FL, US
EDUCATION
Securities Institute, London, UK
Registered Securities Representative, Non Derivative Securities
CompTIA A+ IT Technician
A+, IT Technician
Florida Institute of Technology
Masters in Business Administration, Business Administration, Management and Operations
CompTIA Network +
Network +, Networking Technology and Security
University of Hull
BA(Hons), English Language & Literature
SKILLS
ABOUT RUPERT PATTISSON
Experienced IT service management professional with business expertise. CORE COMPETENCIES- Team Leadership - Analytical Abilities - Technical Knowledge - Marketing Management - Communication Skills ATTRIBUTES- Hard work, Drive and Initiative - Personal integrity and interest in best possible service delivery, and team productivity - Passionate regarding helping people benefit from technology, and progress their learning - Restless approach striving for quality and completion of the project or ticket ACCOMPLISHMENTS: 4.94 average survey ranking out of 5 on satisfaction surveys (Artemis IT) Led and trained team on cloud hosting support and SSL management Onboarded 10 employees in 18 months Managed support for customer base of 2500 managed endpoints for 200 different customers Halved complaints and escalations to account management
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