Rupert Abbott
Head of Legal, Risk, Compliance Operational Platforms and Contact Centres @Aon
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WORK HISTORY
Head of Legal, Risk, Compliance Operational Platforms and Contact Centres @Aon
EDUCATION
University of Westminster
Bachelor of Arts (BA), International Business and French
Cranfield University
Master of Science - MS, Organizational Leadership
SKILLS
ABOUT RUPERT ABBOTT
Senior Leader with a diverse experience of implementing multi-million-dollar change initiatives across the globe in the financial services industry.My latest role is as Head of Legal, Risk, Compliance Operations Platforms and Contact Centre.Currently researching how Generative AI can be applied into scope of Products and Platforms in Aon Contact Centres.Passionate about optimising customer experience through appropriate application of capabilities.Over 25 year career implementing transformational projects across people, process and technology including:• contact centre digitalisation and automation reducing technology debt• implementation of consistent demand governance and reporting• staff insource / outsource initiatives• fostering trusted leader partnerships through clear communications• cloud datacentre and email migrationsI evolved from technical architect roles to leading strategic client experience service delivery, driving emerging Contact Centre platform implementations and maturing Project and Portfolio Management solutions. I have managed broad Project teams and acted in the capacity of chief of staff to the EMEA CTO driving engagement plans (including town halls and away days) in partnership with division leaders.Soft skills:I take a respectful approach to colleague and client change impact through transparent communication and governance structure. I focus on the “How” of delivery, with close stakeholder relationships to manage expectations. I am hands on, pragmatic and seek innovative solutions to complex challenges. I am a connector, uniting teams through a common cause, unafraid to lead and take ownership of delivery.I am a strong multi-lingual leader with a sensitivity to client and cultural values, been based in and collaborated with teams across the UK, Poland, India, France, Japan and USA. I learn and adapt fast to changing environments across people, process and technology with a passion for digitisation opportunities.As a people manager I take pride in leading high performing diverse teams, celebrating success and mentoring others to new opportunities.Academic and non-academic:• Bachelor of Arts (BA 2.1) International Business and French• MSc Leadership (Distinction) at Cranfield• Active in EMEA Diversity & Inclusion, supporting community projects• Active BlueCross volunteer
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