Rupert Richards

About Rupert Richards

Rupert Richards received his bachelors of science in business management from the University of South Florida in August 2013. Through Rupert\'s time at the University of South Florida he worked at Publix Supermarkets for two years where he worked as a Customer Service Staff. Months after receiving his bachelors degree he decided to start his career and found a home at USAA, as a licensed property claims adjuster.

Experience

1. Quality Assurance Specialist

   USAA

   Jun 2020 — Present

   Supports USAA\'s financial strength through measurement, analysis, and review of quality assurance and compliance related business processes. Responsible for executing quality assurance and first-level reviews of business processes which involve reviewing documentation to ensure activities are in line with USAA\'s policies and procedures. Identifies and manages existing and emerging risks and ensures these risks are effectively identified, measured, monitored and controlled. In addition, this role is responsible for pulling and reviewing reports and managing research queries for Managers or other internal stakeholders. Participates in the planning, execution and delivery of quality assurance related initiatives

Education

• University of South Florida

  Bachelor of Science (BS), Business Administration and Management

  2010 — 2013