Rupendrababu Sannapaneni
Behavioral Analytics|Digital Customer Experience(CX) Ana;ytics /UX Analyst
- Role
- Manager Projects at Cognizant
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Rupendrababu Sannapaneni
Our focus has centered on optimizing digital customer experiences. Through collaboration with UX teams, we have harnessed tools such as Quantum Metrics, Glassbox, Content Square,Catchpoint, New Relic, enhancing system reliability and diminishing customer difficulties.In parallel, my tenure as Manager Projects at Cognizant has been marked by operational excellence. Our team has adeptly conducted deep-dive analyses of customer feedback, translating insights into heightened customer satisfaction and increased sales. The commitment to refining these processes is unwavering, with the customer journey at the forefront of our efforts.
Experience
Manager Projects
Jan 2021 — Present
Education
Sri Venkateswara University
M.Tech, WRE
2002 — 2005
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