Rupender Saini

About Rupender Saini

As a results-driven Analyst with experience in allocation, auditing, and process knowledge training, I have developed exceptional time management skills and superior knowledge of the customer service industry. Proficient in Acrobat and in Microsoft Office Suite, including Excel, PowerPoint, Word and Outlook.I am a fast learner with strong analytical and problem-solving skills. I am also an effective communicator, with direct interaction experience with stakeholders, and I have worked with legal documents. My experience includes working as a Senior Associate at MetLife, where I have handled medical bill audits, managed the Annuity process, served as an auditor for my team, and processed Death Claims. Additionally, I have a Bachelor of Business Administration from the University of Rajasthan and possess skills such as attention to detail, data analysis, project management, and adaptability and flexibility.

Experience

1. Senior Associate

   MetLife

   Feb 2021 — Present

   Provided top-tier customer service to MetLife\'s clients, addressing inquiries and requests through various channels with a focus on delivering excellence.• Conducted thorough research on product features, policy provisions, claim statuses, and procedural matters, ensuring accurate and comprehensive responses to customer queries.• Demonstrated strong communication skills and empathy to enhance customer relationships and satisfaction.• Efficiently processed transactions and directed requests for policy modifications to the appropriate departments, diligently tracking progress to ensure timely completion.• Utilized multiple electronic systems proficiently to deliver integrated responses to customer inquiries.• Collaborated effectively with process specialists in designated scenarios, such as escalations and rush situations, to streamline operations and resolve issues promptly.• Conducted meticulous medical bill audits to optimize reimbursement efficiency.• Provided leadership as an auditor, ensuring the accuracy and compliance of daily transactions with company policies.• Managed the annuity process, delegating tasks to team members and addressing client requests promptly.• Expertly handled death claims processing, including client notifications and policy processing in adherence to standard operating procedures.• Managed daily production and capacity utilization reports, maintaining a high level of efficiency and accuracy.• Trained employees as a process knowledge trainer, equipping them with the necessary skills and knowledge to excel in their roles.Tools used-• WinWeb• Smartapp• LexisNexis- Risk Solution• E-service• Extra! X-treme

Education

• University of Rajasthan

  Bachelor of Business Administration - BBA

  2016 — 2019

• Kendriya Vidyalaya

  Senior Secondary, Commerce

  2015 — 2016

• Simplilearn Alumni

  Business Analyst

  2023 — 2024