Rupam Singh
Senior Team Lead at Oracle Health Care
- Role
- Senior Team Lead at Oracle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rupam Singh
With over ten years of experience in operations and team management, I lead enterprise…
Experience
Senior Team Lead
Dec 2022 — Present · Bengaluru, IN
Lead, mentor, and manage a high-performing team to deliver critical healthcare technology solutions and client support services.Monitor operational performance, define KPIs, and drive continuous process improvements aligned with organizational goals.Collaborate with cross-functional teams, including technical support, implementation, and client services, to ensure seamless project delivery and client satisfaction.Oversee resource allocation, workforce management, and daily operational tasks to maintain SLA compliance and service excellence.Conduct performance evaluations, provide coaching and career development opportunities for team members.Identify workflow inefficiencies and implement best practices to enhance productivity and service quality.Act as the primary escalation point for complex operational issues, ensuring timely resolution and client delight.Drive employee engagement initiatives and foster a culture of collaboration, innovation, and accountability.
Education
Heramba Chandra College
Bachelor's degree
2012 — 2015
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