Rupali K.
Certified Scrum Product Owner® (CSPO®) | Program Management | Portfolio Management | Agile Portfolio Strategy | Enterprise Applications | Discovery & MVP Definition | SAFe | ServiceNow
- Role
- Product Manager at Erie Insurance Group
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Rupali K.
Product Owner with 9+ years leading enterprise product delivery across automobile…
Experience
Product Manager
Jan 2025 — Present
I enhance enterprise applications, security compliance, and process automation using ServiceNow ITSM, ITOM, and GRC in a SAFe Agile environment. Key Focus Areas- Application Compliance & Security – Implemented SSO & IAM, ensuring security compliance- ServiceNow Optimization – Automated ITSM workflows, CMDB updates, and integrations using Glide APIs & Flow Designer- FinScan (On-Premise Compliance App) – Enhanced data processing, log monitoring, and legal screening workflows- Agile Product Management – Defined business & technical requirements in JIRA & Confluence, supporting sprint planning- RFP & Vendor Documentation – Developed requirements for legal & compliance tools, aiding vendor selection. Impact in 3 Months- Streamlined SSO & security policies, improving application access control- Optimized FinScan workflows, enhancing claim verification speed-Led change management initiatives to ensure seamless adoption of new product features and processes- Collaborate closely with cross-functional teams to align stakeholders and drive smooth transitions during product updates- Automated ITSM processes, reducing resolution time with ServiceNow- Created RFP documentation, shaping vendor proposals for legal tools.
Education
University of Illinois Springfield
Master of Science - MS
Skills
- Project Management
- Sas
- Web Crawling
- Microsoft Powerpoint
- Data Warehousing
- Reporting & Analysis
- Customer Service
- Requirements Gathering
- Communication
- Strategic Planning
- Market Research
- Software Development Life Cycle (Sdlc)
- Microsoft Word
- Operations Management
- French
- Consulting
- Business Relationship Management
- Report Writing
- Interpersonal Skills
- Logical Approach
- Data Analysis
- Team Leadership
- User Interaction
- Data Migration
- Perl
- Proofreading
- Troubleshooting
- Microsoft Outlook
- Leadership
- Business Development
- Decision-Making
- Microsoft Excel
- Strategic Thinking
- Public Speaking
- Teamwork
- Presentation Skills
- Team Management
- Business Analysis
- Research and Development (R&D)
- Marketing
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