Rupali Mahapure

Experience

1. Deputy Branch Manager

   YES BANK

   Dec 2024 — Present · Mumbai, IN

   Support the Branch Manager in overseeing daily operations, ensuring smooth functioning, and achieving branch goals. Manage administrative tasks, such as maintaining records, handling correspondence, and coordinating events. Ensure excellent customer service, resolve customer complaints, and provide product information. Identify and mitigate potential risks, ensuring compliance with regulatory requirements and internal policies.Leadership ResponsibilitiesSupervise and guide a team of customer service representatives, tellers, or other branch staff.Monitor and evaluate staff performance, providing coaching and feedback to improve productivity and customer satisfaction. Coordinate training programs for branch staff, ensuring they have the necessary skills and knowledge to excel in their roles.Sales and Business Development Responsibilities. Develop and implement strategies to attract new customers, increase market share, and grow revenue. Stay up-to-date with product offerings, features, and benefits to provide expert advice to customers.Financial ResponsibilitiesAssist in preparing and managing the branch budget, ensuring effective allocation of resources. Analyze financial reports, identifying trends, opportunities, and areas for improvement.Implement cost-saving initiatives and monitor expenses to ensure efficient branch operations.Compliance and Regulatory ResponsibilitiesEnsure adherence to regulatory requirements, internal policies, and procedures.Coordinate audits, reviews, and compliance checks to ensure branch operations meet regulatory standards.Continuously monitor and report potential risks, ensuring prompt action to mitigate them.